Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Central Arkansas Water (CAW) and other utilities to offer flexible, interest-free payment plans for your debt.

  • CAW is offering flexible payment plans through PromisePay to help you pay the balance of your CAW bill in the way that works best for you. Some customers may also receive grants through the federal Low-Income Household Water Assistance Program to pay part of their past-due balance, which would reduce the remaining payment plan balance after the grants are received.

  • CAW residential and commercial customers who have a balance on their bill can use this program. Residential and commercial customers with a balance of at least $50 are eligible for a payment plan.

  • Times are tough and many are still suffering from the effects of the COVID-19 Pandemic and the recent economic downturn. CAW has partnered with PromisePay to offer flexible payment plans that will meet your individual needs, help you get back on your feet and protect you from service disconnections.

  • No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.

    2. Make your first payment. We accept credit/debit cards, prepaid cards, Apple Pay, Google Pay and bank transfers (ACH).

    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

  • Any residential and commercial CAW customer with a total balance of $50 or more is qualified for an interest-free payment plan.

  • Your payment plan covers your balance and your current charges as of today. You must pay all new water bills with CAW directly.

  • Your new bills must be paid to CAW to keep your water connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

  • Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with CAW. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Please contact CAW. For more information on how to contact CAW, please see: https://carkw.com/customer-service/

  • Please contact CAW. For more information on how to contact CAW, please see: https://carkw.com/customer-service/

  • Yes, CAW will shut off water service for non-payment of bills. For additional information, please visit: https://carkw.com/customer-service/start-or-stop-service/

  • To avoid disconnection of service, please continue to pay your payment plan and current water bill. Please find more information here: https://carkw.com/customer-service/start-or-stop-service/

  • Please contact CAW. For more information on how to contact CAW, please see: https://carkw.com/customer-service/start-or-stop-service/

  • Please contact your local CAW customer center for any questions regarding your bill. For more information on how to contact CAW, please see: https://carkw.com/customer-service/

  • PromisePay representatives are available from:

    • Monday-Friday: 7:30am to 5pm local time

    PromisePay recognizes the following holidays, on which representatives are not available:

    • New Year’s Day
    • Martin Luther King Day
    • Presidents Day
    • Memorial Day
    • Juneteenth
    • Fourth of July
    • Labor Day
    • Indigenous Peoples Day
    • Veterans Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day
  • You may be eligible! First, please double check that there are not any typos in your account number, zip code, and last name/business name. Also, please be sure that you used the same zip code and last or business name that you see on your Central Arkansas Water bill.

    • January 1st (or 1st Monday in January)
    • Martin Luther King Jr Day
    • Memorial Day
    • Juneteenth (June 19)
    • July 4th
    • Labor Day
    • Veterans Day
    • Thanksgiving Day and Friday after Thanksgiving
    • December 24th and 25th
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